Privacy Policy
Our commitment to protecting your personal information
Last Updated: December 23, 2025
1. Introduction
Welcome to STRIDESG. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform that connects service providers with customers in Singapore.
STRIDESG operates as a digital marketplace platform where service providers can create listings for their services, and customers can discover and connect with service providers. We take our responsibility to protect your personal data seriously and comply with the Singapore Personal Data Protection Act 2012 (PDPA) and other applicable data protection regulations.
2. Information We Collect
2.1 Information You Provide to Us
Account Registration Information:
When you create an account on STRIDESG, we collect:
- Full name
- Email address
- Phone number (with country code)
- Password (encrypted)
Profile Information (Service Providers):
Service providers may provide additional information including:
- Business name and description
- Service categories and specializations
- Business address and service areas
- Professional credentials and certifications
- Portfolio images and work samples
- Pricing information
Contact and Communication Data:
- Messages sent through our contact form
- Customer support inquiries and correspondence
2.2 Information Collected Automatically
When you use our platform, we automatically collect certain information:
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent on pages, search queries
- IP Address: Your Internet Protocol address and approximate geographic location
- Log Data: Access times, error logs, and referral URLs
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 To Provide and Maintain Our Services
- Creating and managing your account
- Processing and managing service listings
- Providing customer support
3.2 To Improve and Personalize User Experience
- Analyzing usage patterns to improve our platform
- Personalizing search results and recommendations
- Developing new features and services
- Conducting research and analytics
3.3 To Communicate with You
- Sending account-related notifications and updates
- Responding to your inquiries and support requests
- Sending service updates and platform announcements
- Marketing communications (with your consent)
3.4 For Safety, Security, and Compliance
- Detecting and preventing fraud, spam, and abuse
- Enforcing our Terms of Service
- Complying with legal obligations
- Protecting the rights and safety of our users
- Resolving disputes
- Consent: Where you have given explicit consent
- Contractual Necessity: To fulfill our agreement with you
- Legal Obligation: To comply with applicable laws
- Legitimate Interests: For our business operations, where not overridden by your rights
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 With Other Users
When you create a service provider listing, certain information (business name, services offered, contact information) is made publicly visible to help customers find and connect with you.
4.2 With Service Providers
We share information with third-party service providers who help us operate our platform:
- Cloudinary: Image hosting and management
- Brevo: Email delivery services
- Neon (PostgreSQL): Database hosting
- Analytics Providers: Website analytics and performance monitoring
4.3 For Legal Reasons
We may disclose your information if required to:
- Comply with legal processes, court orders, or government requests
- Enforce our Terms of Service and other agreements
- Protect the rights, property, or safety of STRIDESG, our users, or the public
- Detect, prevent, or address fraud, security, or technical issues
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to this Privacy Policy.
4.5 With Your Consent
We may share your information for any other purpose with your explicit consent.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- Encryption: HTTPS/SSL encryption for data transmission
- Password Protection: Passwords are hashed and salted using industry-standard algorithms
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Security Audits: Ongoing monitoring and security assessments
- Secure Infrastructure: Hosting on secure, reputable cloud platforms
What You Can Do:
- Use a strong, unique password for your STRIDESG account
- Enable email verification for your account
- Log out after using shared or public computers
- Keep your contact information up to date
- Report any suspicious activity immediately
6. Your Rights
Under the Singapore Personal Data Protection Act (PDPA) and GDPR (for EU residents), you have certain rights regarding your personal data:
6.1 Access and Portability
- Right to Access: Request a copy of the personal data we hold about you
- Right to Data Portability: Receive your data in a structured, commonly used format
6.2 Correction and Deletion
- Right to Rectification: Update or correct inaccurate personal information
- Right to Erasure: Request deletion of your personal data (subject to legal obligations)
6.3 Restriction and Objection
- Right to Restrict Processing: Limit how we use your personal data
- Right to Object: Object to processing based on legitimate interests
6.4 Withdraw Consent
- Withdraw your consent at any time where processing is based on consent
- Unsubscribe from marketing communications
- Adjust cookie preferences
How to Exercise Your Rights:
To exercise any of these rights, please contact us at stridesg.cs@gmail.com. We will respond to your request within 30 days (or as required by applicable law).
You can also:
- Update your profile information directly in your account settings
- Delete your account from the dashboard
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods:
- Account Data: Retained while your account is active
- Marketing Data: Retained until you opt-out or request deletion
- Log Data: Retained for 12 months for security purposes
Account Deletion:
When you delete your account:
- Your profile and personal information will be permanently deleted
- Service listings will be removed from public view
- Some information may be retained in backup systems for up to 90 days
- Anonymized usage data may be retained for analytics
9. Children's Privacy
STRIDESG is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at stridesg.cs@gmail.com. We will take steps to remove such information from our systems.
Service providers must be at least 18 years old and legally able to enter into contracts in Singapore.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.
When We Make Changes:
- We will update the "Last Updated" date at the top of this page
- For significant changes, we will notify you via email
- We may also display a prominent notice on our platform
- Continued use of our services after changes constitutes acceptance
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
STRIDESG Contact Information
Email: stridesg.cs@gmail.com
Contact Form: Submit an inquiry
Response Time: We aim to respond to all privacy-related inquiries within 30 days.
Thank you for trusting STRIDESG with your personal information. We are committed to maintaining that trust through responsible data practices.